Follow on support is sustained
by Oto Melara team by a well structured process engineering, whose purpose is
to analyse the behaviour of the support system in a “systemic” view so as to
obtain a continuous improvement process.
This
is achieved by a strict interface with the customer that is involved in
exchanging field and experience data thus providing Oto Melara with the
information necessary to guarantee the integration with its processes and
promptly elaborate improvement strategies.
Oto
Melara follow on support provides the capability of guaranteeing:
- during the time the
capability of maintaining the system by identifying the corrective action to be
implemented as a result of failures (primary system) or inadequacies (support
system)
- Obsolescence
mangement
- remote support to the
primary system users, via web-based customer-dedicated secure areas or help
desk
- availability of new or
repaired parts in a specified time
