Web-Oto Service
provides customer logistic support and technical information via the Internet
through a collaborative website.
Oto has developed
this new e-service in order to be closer to the
customer needs and to provide efficient and effective support engineering to
the in-service systems.
The array of solutions
provided by
the Web-Oto Service areas follow:
For the maintenance department,
to:
- Download technical
documentation
- Receive on-line
training and technical documentation assistance
- Receive on-line
technical assistance (i.e. monitor a replacement item or repair work,
etc.)
- Consult spare parts
catalogue
For the Army Materiel Command,
to:
- Check the current
configurations of the systems and all engineering changes
- Receive Tailored
Upgrading/modernization kits information
- Track an order in real
time
These e-services solutions are
available either as part of a life cycle support contract or as a specific
proposal tailored to customer requirements.
To access to our e-services, Oto
has developed personalized standard smart card, which guarantees the integrity
of all the operations.
